Privacy Policy 789bett –
Member Personal Data Protection

1. Introduction

789bett ("we", "Platform", or "company") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the website, mobile app, and all services provided by 789bett.

This document is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international data protection standards. By using the 789bett platform, you agree to the terms set out in this Privacy Policy.

2. Information We Collect

We collect the information needed to provide you with a safe, seamless, and responsible service. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, phone number, date of birth, and password
• KYC verification information: Identity card number (MyKad), identity card image, and selfie for identity verification
• Financial information: Bank account number, bank name, and account holder name for withdrawal processing
• Communications: Any messages, complaints, or feedback you send to our support team

2.2 Automatically Collected Information

• Device data: Device type, operating system, phone model, and unique device identifier
• Network data: IP address, browser type, browser language, and internet service provider
• Activity data: Pages visited, session duration, games played, and betting patterns
• Location data: General location based on IP address for geographic compliance purposes

2.3 Information from Third Parties

In certain situations, we may receive information from payment service providers, third-party identity verification providers, or anti-fraud agencies for the purposes of verification and platform security.

2.4 Data Types & Purposes Summary

3. How We Use Your Data

The information we collect is used solely for lawful purposes related to the operation of the 789bett platform. We do not use your data for purposes outside the stated scope without your consent.

3.1 Platform Operations

• Process account registration and verify your identity
• Process deposits and withdrawals safely and promptly
• Providing access to platform games and services
• Managing bonuses, promotions, and loyalty programs

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and illegal activities
• Meet applicable legal and regulatory requirements
• Conducting mandatory KYC verification
• Investigating complaints and resolving disputes

3.3 Service Improvements

• Analyze usage patterns to improve the user experience
• Testing new features and fixing technical bugs
• Personalizing content and offers based on your preferences

3.4 Communications

• Sending important transaction notifications and account updates
• Inform you about new promotions and offers (with your consent)
• Respond to inquiries and resolve customer support issues

4. Information Sharing

789bett does not sell, rent, or trade your personal information to any third party for marketing purposes. We only share data in the following limited circumstances:

4.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations, including:

• Payment processors: To facilitate safe deposit and withdrawal transactions
• Identity verification providers: To carry out required KYC checks
• Cloud service providers: For secure data storage and infrastructure operations
• Analytics services: To understand platform performance (data collected anonymously)

All these third-party service providers are required to comply with strict data security standards and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

We may disclose your information to government authorities or law enforcement when required to do so by Malaysian law, court order, or a valid official investigation.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred as part of those business assets. You will be notified in advance should this occur.

5. Data Security

We take your data security very seriously. 789bett implements multiple layers of technical and organizational protection to keep your information safe at all times.

5.1 Technical Measures

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected with the highest level of encryption
• Data-at-rest encryption: Data stored in our database is also encrypted for added protection
• Two-factor authentication (2FA): Available to all accounts as an additional security layer
• Round-the-clock monitoring: An active threat detection system monitors suspicious activity 24/7
• Regular penetration testing: Our platform undergoes regular security audits and penetration testing by independent experts

5.2 Access Controls

Access to members' personal data is limited to staff with a legitimate operational need. All staff undergo data protection training and are bound by strict confidentiality agreements.

5.3 Incident Response

In the event of any data breach affecting your information, we are committed to notifying you within 72 hours after we become aware of the incident, in line with international best practices.

6. Data Retention

We retain your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we retain certain data for defined periods based on legal and legitimate business requirements:

• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial regulatory requirements
• KYC verification documents: Retained for a minimum of 5 years after account closure
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes
• Technical log data: Retained for 90 days for security and troubleshooting purposes

Once the retention period expires, data will be securely deleted or anonymized in accordance with established procedures.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

8. Cookies & Tracking Technologies

789bett uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Preference Cookies: Remembering your settings and preferences for a more comfortable experience.
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement. Data is collected anonymously.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

8.2 Managing Cookies

You can control and/or delete cookies as you wish through your browser settings. However, disabling certain cookies may affect platform functionality — particularly essential cookies required for login and session security.

9. Third-Party Links

The 789bett platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. Our Privacy Policy does not apply to those websites or services.

We encourage you to read the privacy policy of every third-party website you visit. 789bett is not responsible for the privacy practices or content of those third-party websites.

10. Changes to the Privacy Policy

789bett reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying notifications within the platform or your mobile app
• For material changes that significantly affect your rights, we will provide more prominent notice

Continued use of the 789bett platform after any changes to this Privacy Policy are published means you accept the updated version. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, please contact us through the following channels:

• Live Chat 24/7: Available directly in the 789bett platform or mobile app — the fastest way to get a response
• Privacy Email: [email protected] — for written enquiries, we will respond within 24–48 hours
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security

All personal data requests will be processed within 30 working days. We may require identity verification before processing certain requests to ensure the security of your data.